Why I love REI

If you walked into our garage and opened the white cabinet on the wall you would find a wide selection of shoes that have been moved out of daily wearing schedule but still in good enough condition to be used in yard work.  When you come inside you would see in both closets multiple pairs of the same brand of shoes, Salomons.  They are a well known trail running shoe with a quicklace, Noah had purchased many pairs and I was on my third pair from REI.  The pair I wear the most was one I picked up on the clearance rack last year and have worn almost everyday as my work shoes.  I had gotten moderate wear from the shoes, but they still had plenty of tread on them.  I was surprised when I noticed one day the sole was separating from the actual shoe.  Then the nest day I found myself in a parking lot that had a REI in it and I went inside to see if maybe they knew of a warranty that Salomon might offer.  The two employees I dealt with were both very friendly and also shocked the shoes were coming apart like they were.  I was very happy to find out that REI was willing to take the shoes back and let me upgrade to a new pair of shoes.  When I walked in that day I was just searching for some advise and left with a replacement product.  The best part is that I got the same pair Noah has so now we are matchy matchy.  REI is such an amazing company and really takes care of its members and backs its products.  Why would I shop any where else?